I’ve interviewed thousands of customers for hundreds of companies. The same thing always happens. What the company’s managers think customers care about is not what the customers actually care about.
What they buy, how they buy, and why they buy is their “Mindset” when they set out to buy. It consists of their desires, concerns, and questions. First I obtain this information through interviews of current customers, then present this information to company managers so revenue-growing decisions and changes can be made.
In this short series, I will talk about how you can transform your company into a revenue-growth machine.
It all starts with this reality: Branding is the promise that you make; your brand is the promise that you keep. You have five tools you can use to keep (or break) the promises that your marketing makes:
- Products & Services
- People
- Processes
- Policies
- Passion
We will cover all five of these tools in the following videos.